We understand plans can sometimes change unexpectedly. If you need to cancel your order, please contact us as soon as possible. Our standard £750 booking fee is fully refundable upon project completion. Six weeks before construction starts, we will send an invoice for 50% of the total project cost. For highly customized or bespoke builds, we create tailored payment schedules. This 50% deposit covers made-to-measure materials like doors and windows that require significant lead time. If production has already begun on these customized items, we may not be able to provide refunds. Please keep in mind our goal is to avoid complications for you. We will make every effort to accommodate changes, even unexpected ones. The more advance notice we receive, the more flexibility we have around cancellations and deposit refunds.